Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, unopened packaging. Products that qualify for a full return will have a defect due to manufacturing or error in shipping/handling.

We do not accept products that have been used beyond a trial amount. Please do not send your purchase back unless instructed to do so by Luxe Hair.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via our Contact page.

Sale items

Only regular priced items may be refunded. Sale items that are not returned do to our error, cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

To return your product, you should mail your product to:
C/O Luxe Hair Pro
730 Lighthouse Ave.
Monterey, CA 93940

You will be responsible for paying for your own shipping costs for returning your item, unless sent a shipping label by Luxe Hair Pro. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please use our Contact page for questions related to refunds and returns. We will do our best to provide you with excellent service!